Client: Quantum Health
Date: March - September, 2016
Scope: User Research, Sketching, Prototyping, CAD Modeling, Supplier Management
QH customers are elderly people living in urban parts of China who needed a location to receive heath checkups and consultation that was easy and accessible. They needed a space that was private, clean, organised, and approachable, and would fit within a small drug store.
I started by spending a few weeks on site of where the table was to be deployed. I observed the process of customers interacting with our staff an interviewed people to understand their needs. Taking in the needs of the customers and site limitations, ideated potential forms for the kiosk. I created multiple stages of prototypes, constantly checking with the staff members and testing to receive feedback on my design. I coordinated with a factory to have the final table produced and installed it within the store. I oversaw the entire design and implementation of this project.